We are a very small, no-profit operation and do not have formal support arrangements for Plant Base or anything else. However, we will always do our best to answer any queries or help with problems.
The main method of contact is by email. In most cases we will respond within 24 hours or less, but there may be times when we are unavailable and replies will then take much longer.
We cannot guarantee that our products will run error-free on your particular system. Prior to release we perform extensive in-house testing on a range of machines, but resources are limited. We strongly recommend that before purchasing, the trial period is used to verify satisfactory running on your own computer.
The content of our plant database is provided 'as is' and in good faith, but in common with all such reference sources may contain inaccuracies or out of date information. It is under continuous review for corrections and updates. We have considerable experience with plants, but are not in a position to give specific advice.
Before requesting support, you may find useful information on these pages:
Also don't forget to check the extensive Plant Base Help file.